LV Cabas club!

Hi @TheRealSRT - When I called the 800# just to ask about leather replacement, it never came up that the bag was preloved. They suggested I send the bag direct to the boutique closest to me (LV Nieman's Plano). I sent it to the boutique along with a note saying exactly what I wanted. The boutique called when they received my box to tell me how long it would take and the cost, and that was it. No one asked for paperwork or asked where I got her (not that it was a big secret or anything). It was a fantastic experience and the service was impeccable. I even got her back earlier than the 4-6 week estimate. Hope this helps! [emoji4]