I recently purchased a bag from lush fashions and when it arrived the color resembled the color of poop . .I wanted to exchange it and Lush only provides you with a contact form for customer service. They are based in China and once you have purchased a bag - they will not respond to your emails. They have NO phone numbers, addresses etc. This Chloe Paddington type bag is beautiful, the quality is good and I just simply wanted to exchange it for a different color . They have a return policy of 10 DAYS (which is would take over ten days to get to China anyway) . . .I have contacted this company using a different name about purchasing a bag and they responded within an hour. Whats up with this company? DO NOT BUY FROM LUSH FASHIONS - What you buy is what you get and your STUCK.