Ok so I know some of you remember my story about the last regular PCE when I didn't have a coupon and the SA's at the store in Galleria were snooty but ended up giving me the discount. I bought a large Black Carly then and they gave me the discount but I left with a really bad taste in my mouth. I ended up taking the bag back because I didn't feel good about it. I took the return to a different store and ended up buying something from the bleeker line instead without the PCE discount. Then a few weeks later an older bag I had broke and was sent in for repair. I got that bag back and the repair was fine but there was this black mark on the flap. It's suede and I tried to use the cleaning kit but it didn't come out. A lot of you gave me advice to take it back to the store. I went into my store today with the bag and they were soooo nice. They checked but that bag wasn't available anymore. It is from 2005 so that wasn't really a surprise. The SA helping me said they could send it back to JAX for repair and see if it could be cleaned and in the meantime I could pick out a bag today and get it at 40% off. I was so surprised at that. So I browsed and the bag I really wanted of course is sold out and can't be ordered. I didn't see anything catching my eye-except for the Large black signature Carly. So I bought it-again! My SO laughed at me but I got it at such a great price and it was a way better experience than when I got it before. I am so happy! I just thought I would share because I know you all would understand how I feel. Anyway-I am now part of the Carly club. I am also wondering what happens if they can't get the black mark off my old bag? Does anyone know will they just send it back to me or???