As some of you know, I was looking to buy a bag before the supposed price increase came along. Well I ended up purchasing the Aurelia GM Noir yesterday. I had to call the customer service line because there was no stock of them except for in a few remaining boutiques. Well I ended up ordering from the Chevy Chase store. I asked for overnight shipping. Well today comes and there's no bag. It was a PROBLEM with FedEX, but Louis Vuitton's manager at Chevy Chase wasn't trying to help me locate the bag. He would not give me any information except for the fact that the bag was shipped on the 19th. "Okay.. so when's it going to come," I asked the guy. He told me he would call me back. Well I waited a few hours and he never called. I called the customer service line and the representative called the store and asked them what was going on. He told her the same thing and the woman told me that at 7:05, the store was closed... but yet she got in contact with a manager and came back with no information? Something isn't right here. I honestly think that they need to better their service. I am not one who complains, unless I really have to and this is unfair. I paid extra for overnight shipping. I didn't even care that much that it wasn't here today, I am mad because no one really tried to help me. So after I hung up with the customer service line, I called FedEX. FedEX told me that the freight in New Jersey was late and that caused the late arrival to Massachusetts. The representative also gave me the tracking number for the bag, because she understood that spending large amounts of money can leave you a bit frantic when you don't have the item(s) you paid for on time. Geesh... what to do? I think once the bag comes tomorrow, I will be complaining. One of the problems with their service is that they are TOO afraid of losing out to other customers. I have gone into many stores and you can be talking to an associate and they will give something for you to look at and then run over to someone else who is looking for something. You would think that if you were a regular customer, buying things once a month, that you would get some respect. They need to stop worrying about being so "busy" and work on serving the customers that really want, buy and appreciate their products. Anyone else have problems like this?