Kudos to LV repairs!

  1. Today I picked up my brand new mono speedy 25 that I had repaired. I had bought it to replace my old one that had seen a better day.

    Before I even used it, I got huge spots on the triangle pieces that attach to the handles. This was totally my fault and I readily admitted to that when I brought it in for repair.

    The estimated repair cost was $135. When I picked it up....NO CHARGE!!

  2. Wow!! I bet that made your day :smile:
  3. That is great!!! Congrats!
  4. Awesome, I'm glad it all worked out for you !
  5. I'm happy it worked out and even better for free!
  6. Congarts.
  7. That's awesome! you get it done at marshall Fields?
  8. Wow! That's great! Maybe my zipper repair on my epi pochette will be free too :nuts: Yeah right!
  9. Yep, I dropped it off there and they sent it out to one of the LV facilities.

    I was so happy that were so generous! I'm still smiling about it...
  10. That is excellent! Makes me luv LV even more.
  11. Congrats! Now that's what I call amazing customer service :smile:
  12. that's fantastic!!! good for you!!!:yahoo:
  13. Woo-hoo!!

    I had a zip replaced on my 3-year old mono pochette and they didn't charge me either.
  14. :biggrin: YAY! what a nice surprise!
  15. How nice....it's good to hear good customer service stories!