I just brought in my pochette for repairs today (tab was splitting). The very kind manager allowed me to exchange and brought out a few to show me but I noticed the canvas on mine had more luster than the new ones so I decided to forego the new pochette and just have them change the tab on mine. It's going to be a long 4-6 weeks I'm going to miss my pochette. How long did your repairs take? On a side note, did I make the right choice? I'm concerned that after the repairs, the tab (new white vachetta) won't match the original handstrap (beige) and it'll look funny when I carry it. They offered to exchange a new pochette ( it comes with a new hand-strap) but since Im getting a repair, they won't give me a new hand-strap. I'm not sure it makes sense since I'm saving them money by turning down a brand new bag. Either way, I was happy with the kind treatment.