OMG! I can't believe it. Just bought these chanel boots for over a grand and they came dirty (on the bottom of the boots). Gawd, do they check their return items? I really love these boots and I don't know if I should return them or not. I didn't see any scratches on the leather. They look new except the sole. oh and there's a tiny piece of hardware that came off too when I tried them on but that's easily fixed. To top it off, the chanel box that came with the boots are pretty beat up. Aaaaargh, I'll never buy from them again.