Just a little FYI I learned this time around with my most recent order...In the event that I would have needed to exchange the bag, I would have had to incure a cost of $120.00 in customs when shipping the bag back to England. On the website the customs are built into the price of the items you are purchasing so no worries. Even though the hardware was scratched upon delivery, it was myself that would have had to pay customs again. BTW, I was not informed of this during the purchase or return request and I spoke with a SA both times. The bag would have shipped back without my prior knowledge of the additional cutoms. I recieved notification in an email after I had already buffed out the scratch myself.Thank goodness the jewelry buffing cloth worked. Just something to keep in mind.