Sorry for the rant, and the way too long post, but I am so ticked at Jimmy Choo right now. I ordered a tan ramona from their most recent sale and my mom wanted a Ramona so the family decides to go in on it to give it to her as a surprise for her 60th birthday Tuesday Feb. 12. They don't have a lot of money so this was a big deal and everyone was glad it was at a price that they could afford to go in on it. After nearly a week in customs because they marked it as fish/wildlife (BTW-No other vendor has ever marked a bag like that and I have received full Python bags from UK ok), the bag arrives. I open it up and am amazed at the color and beautiful biker leather. Then turn it around and WTF! there is a huge black ink/scratch, who the **** knows mark on the back of the bag. Where is the quality control? So I call them on Friday since her birthday is Tuesday the 12th and was told I had to leave a message. Send an email with pics and hear nothing. So Tuesday rolls around and I send another email and leave another voicemail. this time I sign the email with my law firm name at the end. Finally get a response that they were waiting to hear back from their quality control department so that is why they didn't even acknowledge my email/voicemails. Rep I speak with says to return the bag and they will try to locate another one in the states. Two days later, dead silence from them. The birthday has passed and still no bag. I am going to have to replace it with a full price bag that I can find in the states, but I think it is unbelieveable that the bloody manufacturer sends out bags in worse shape than even bags on eBay. I have never received a Choo bag with problems like this before and I own 9 of them. Anyway, sorry for the rant. It was embarrassing having to show up with nothing for my mother but an IOU and now days later, we still dont have a resolution. May have lost my love for the Choo over this. I cancelled the drummed navy out of spite and am thinking of returning two bags I just bought (yes I know it means nothing and is a futile protest, but I am ticked).