I am not sure of the procedure to follow but I bought an LV epi pochette on the 15th of March, the seller marked payment made on the 17th of March. She sent the item a couple of weeks ago and I still have not received it. I fear it is lost in the mail, both her and I have been communicating and she has been to the Post Office and they told her if I didn't receive the item it would finally come back to her. She just sent it ordinary mail and it normally would take 3-4 days max. I am not sure what to do next, she is sweet but I paid AU$267 including postage. Does she have to refund the money? Any help would be appreciated.