item not as described--help!

  1. I just opened my Christmas present...a Croissant MM, and there are significant pen marks on the strap that the seller DID NOT mention. She must have carefully photographed around them...

    This is the description from the auction, in which she says NOTHING about pen marks on the shoulder strap.

    "Pictures below are of the exact bag you will be getting ;) This little guy was made in March of 2003, as the date code says "TH0033". This handbag is so versatile! The stitching is wonderful and tight! The exterior of the handbag is in great condition, with some of the 4-point flowers fading a little bit, towards the top of the bag, as pictured. It is not very noticeable unless you are looking. The cowhide leather has started to oxidize on the shoulder straps and the trim and there is a mark on the leather from where the brass buckle is rubbing against it. This oxidizing happens with normal use of any Louis Vuitton handbag. The interior of the handbag is in great condition with a few pen marks, as pictured. Unfortunately, the dust cover has been misplaced and is not included in this auction. I try to describe to the best of my ability each handbag or item I sell so you know what you're getting! It really sounds a lot worse than it actually is. I just want to point out to you every flaw so you know what you're getting. I'm sure you'll ADORE this bag! It's beautiful!"

    I can deal with pen marks on the interior. Stuff like that happens...and she took many pictures of them and took great care to point them out. I, however, do not want to carry a bag that has pen marks on the outside. I would NEVER have purchased this bag if I had known about them.

    [Since the seller only shipped to confirmed addresses, and my dorm address is not confirmed, she had to ship to my mom's house. My mom opened the package and said "everything looks fine,"...apparently she didn't actually look that hard...but, whatever...so that's how I didn't find this out sooner.]

    This is the 45th day...so it's my last day for a PayPal claim (right?), so I have no idea what to do. Obviously the seller is going to receive an email from me. Should I go ahead and file a claim? I'm so mad right now!

    Her return policy is that she'll refund 75% of the purchase price, not including shipping. I, however, did not pay good money for this bag to receive it with undisclosed pen marks on it. Is there any way I can recover the entire purchase price since the item was not as described?

    Thanks in advance...


    Oh, a little side note....
    Is this as big of a deal as I'm making it? Would you not carry the purse for this reason, or should I suck it up and deal with it...?
     
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  2. If you are not satisfied with it, definitely take it up with paypal, and your CC company to try to get a full refund!
     
  3. Hmmmm.....I don't think those little marks are a big deal at all. The one in the first photo is VERY tiny and the other one, although larger, looks like it's underneath the part of the strap that lays close to the bag. It looks to me like you are pulling the strap away from the bag to photograph it?

    If your mom didn't notice the marks, then maybe the seller didn't either. I'd let it go. Especially since this is day 45.
     
  4. totally agree!

    Unless there is a way to get the pen stains out then see what you can do to return it!

    Also, if the price was really really good, then I would probably still keep it.. if not, and you spent quite alot of money on it, then definantely return it!

    GOODLUCK and MERRY CHRISTMAS:yes:
     
  5. Yeap I would take it up with Paypal and see if they can help you. At least get a partial refund if not a full refund - I hate sellers who hide these things. Good luck!
     
  6. While the marks aren't that huge and significant... You can definitely tell that the Seller KNEW about them... as you can see, if you look closely, she tried to clean them with a q-tip or something..t he leather is SLIGHTLY lightened around the pen marks...

    She should've mentioned them, and if you are not happy with it, arrange for a refund/return
     
  7. Can you bring it to LV and see if they have any suggestions as to how to clean it?

    Since so much time has elapsed it sounds as if you may have a hard time returning it so easily. Is it worth the angst? However I would write to the seller and see what she says. Just expain what happened.

    If she gets defensive, then you will know she knew about the pen marks etc.

    Personally I do not htink they are so bad but I do understand how you feel. I hate it when sellers are not honest in their descriptions. It just leaves a bad taste in the mouth and you never forget it when using the purse. What should be a joy has a negative feeling.

    I hope you got the purse for a very good price to justify the aggravation. This is another reason why I have come to LOATHE eBay.


    Fauve
     
  8. I agree it isn't that big of a deal. However, since she didn't mention this, she owes you a full refund. The tricky part is the time frame (day 45). That might cause some issues. She may try to blame you? I hope this gets worked out.
     
  9. IMO, If it's a big deal to you, then you have to do what you have to do (File with Paypal etc)

    The bag was definitely not as described, albeit i don't think the marks are overly noticeable.

    The time frame may present a problem - depending on her return/refund terms.

    If i were in your position, i would be inclined to email the seller and explain that the bag was a xmas present, which is why it's taken this amount of time for you to notice the marks.

    I'd also probably just ask for some kind of mutually agreed discount on the bag, rather than a refund.

    It all comes down to whether you can live with it or not.

    Good luck!:heart:
     
  10. I do not believe that it looks that bad. But that is not the point here. The point is that these marks should have been included in the description so that you get a true idea of what you intend to buy. The seller did not do this and so surely it must mean that you have a case against the seller must give you a full refund.

    Good Luck:flowers: