I sent my son to his gym class and walked down the street to my H store. Our craftsman's back and we chatted. As it turned out, he wasn't away on vacation like what a SA told me several weeks ago. He was telling me he had gone to Paris because of a little 'problem' (I didn't probe further, just felt it was inappropriate to ask), followed by a trip to Hong Kong for a H event, and then to Bali (I think he said Bali?????) ... when the main door swung open, and a young girl (trendy and pretty, I must add) popped in, looked at my SA and asked "Excuse me, how do you pronounce the name of your brand?". My SA replied politely and this girl said thank you, turned her back to us, and walked out. Just before the door closed (it has slow closing mechanism), we overheard her shouting to someone/some people hiding outside the store, "It's 'AirMess' lah!" Craftsman, SA and I looked at one another and smiled. Oh, I saw my craftsman polishing a black croc agenda cover with a neutral coloured cream in a small jar, and it was shiny after that. Whatever cream it was, it worked like a charm. If only I have it!