Grrrrrr, I'm so upset I could cry. I bought a Chi flat iron at Folica in May, it stopped working near the end of December. So Folica said, I had to pay $10 processing and to ship the iron back to them. Fine. Well, three weeks later, I get the replacement, and after 2 uses it DIES. I could scream, I'm so upset. I know it's silly, but I'm so aggravated. I don't think I should have to pay, again for something that's defective. I wish I had purchased it at a brick and mortar store, instead of online.