blackbutterfly said:that's bull...they do repair the bags. i think you spoke to a dummy, personally. if you take it to the store, they will ship it out for repairs (for free, i believe) and you just pay for whatever the repair cost is.
anotheremptysky said:Yeah, they are actually very good about repairing stuff or rembursing you. I sent in a satchel that was 3 months old that they couldn't repair and I got a store credit for the full amount (even though I got the bag at 50% off at Macy's! )
JJ'S MAMA said:Yup-called Coach- talked to manager-she said sure we do bring it in and we'll send it out for you. Asked if I had name of SA I spoke to at Coach cust serv-i said no she said too bad b/c person is loca and should do better job representing them.
YAY!!! I feel much happier now-it's just the principle of the thing. Geez
Forgive me for wacky format :shame: -typing with one hand baby in other arm.
JJ'S MAMA said:Just wanted to update you ladies on my progress. I sent 2 bags to Coach for repair. They sent 1 back with a note saying it couldn't be fixed and a coupon for 40% off any bag at a retail store. The second bag will be returned to me shortly. Not a bad resolution. Thanks for all of your adice.