One of the turnlocks came off my Legacy Shoulder bag (whiskey) I called the 800 number because I bought it from the web site. They suggested I take it in to a Coach store and because I hadn't kept my invoice also gave me the original order number (very helpful phone person.) They didn't have one - of course - and since I didn't really care for the natural - and couldn't decide on a different bag -- they gave me a refund. Thank you Coach! I will deffinately spend that amount and more in the future. Maybe in another month or so when there is hope of Spring weather I'll like a lighter color and will go back and reconsider the natural. Because I have 21 errr 20 bags - all but 2 of them Coach. I really do try to put a little thought in to buying a bag that is the right size etc. So no repaired or new bag for me today.