According to the seller's return policy, it said Money back, if returned within 3 days. I sent the bag back the next morning of receiving the item because it was in a far worse condition than in the pictures on the listing. The handle was literally falling apart. there was no way that I pay 250 dollars for a bag that's in such a horrible condition. I've tried contacting seller like..5 times, and still no response. (none) Sigh... I really don't know what to do help!!