Arrgghhh... I think it is meant to be that I just stick to the boutiques in San Francisco. I will not step into the boutique in Palo Alto ever again, nor patronize them for anything. Maybe, it's not as bad as some experiences other tPFers have had, but this is the same boutique where I had the worse experience ever. One after another. I don't know... I just never would have thought to be totally ignored by a brand that I was sooo in love with. DH wanted to get me the Sweet Monogram headband this weekend and since we were heading down to Palo Alto/Stanford Mall, we decided to buy something small there instead of calling our usual SAs in SF... I walked into the boutique ahead of him since he wanted coffee first. So he went to the other end of the mall for Starbucks. Knew what I wanted, so I waited patiently for someone to acknowledge my presence or at least let me know how long the wait is. There were 4 SAs and one security guy. 20 minutes later... No "hello", "how do you do", NOTHING! Since an SA was coming towards me and couldn't avoid talking to me, he asked if I had a question. I'm already pissed at this point since these SAs were walking around and helping everyone else except for me. I wanted to say "No Sh*t Sherlock", but instead nicely asked him if they had the Sweet Monogram headband. He said he doesn't know and then another SA just shook her head. Then he said "I guess no, but I'm busy right now" and starts to walk off. So I ask him if the LV counter in Neiman Marcus has it, and gives me like the look of horror of my request to do something that was so difficult and sounding very annoyed said "ok, I'll check." He comes out of the back and says that "only the SF and Valley Fair has them in stock", starts to walk around the counter away from me and didn't offer to get them transferred or if I needed anything else. He just walked off?! So I just said "Thanks, I'll call the other places to check for them". Uuughhh... Why are they so rude? DH was appalled when he came to the front as I left the boutique. He said he was ready to buy me an 18k white gold necklace and everything for me, but if they weren't ready to help with a $300 headband, then they don't deserve a dime from us. And then DH said "Hey, at least it wasn't as bad as last time when you weren't decked out in LV." (Which didn't make me feel any better... Yes, when I thought about it, I had $5k worth of LV on me, but that should not be the case. They should acknowlegde each and every customer and treat them as they would want to be treated.) We both tried to give this boutique a 2nd chance, but they always have really rude SAs there. Their managers are just as horrible as their SAs. BTW, a mannequin fell and the SA ran over and just gave this couple a disgusted look. Is this a brand that I want to keep representing??