Okay I have tried calling over half a dozen Macys stores today and I can say I've never experienced worse telephone etiquette, hang ups, dead extensions, but most of all SAs who just don't care, don't know their products, and refuse to look in the stockrooms or move their butts away from the register. I was trying to locate a tokidoki bag, and it was pulling teeth to even find someone who knew what tokidoki was... And the most irritating thing of all is that I -know- that in a lot of these stores they have the exact bag I'm looking for just sitting in the stockroom, because I did an item locator and it says that there are 3 and 4 in stock in these locations! I'm so angry because I've wasted so much time, and dealt with so many ignorant, rude, or unintelligible phone speakers! The worst part of this all of course is that I have actually worked at a Macys for -four- years now, and I know I would never treat a customer like this! I've spent over an hour trying to locate or work with a customer on the phone so many times, and it is so frustrating to see how much of a true rarity that is! I suppose that's what I should expect out of a company that treats their employees like dirt, and pays them peanuts though... You can't get too many great workers that way... Anyway I highly suggest that none of you give this company your business if you have to for your tokidoki purchases. The SH outlet sounds like it gives so much better service!