I'm not sure if this is the right forum....... Anyway, I absolutely hate Comcast. I would be so happy if they went bankrupt or got sued and had to fold. They have the worst so called "customer service" in the history of mankind. My basic cable is included with my monthly assessments. I have had my condo for 2.5 years, and 8 months ago, I added a cable box to get high definition channels. I didn't get a bill until 5 months into the service. I thought - how could a utility company be so stupid not to send me bills? I never really thought anything of it. I finally start getting paper bills in the mail, but the charges are all over the place w/little explanation. I called and called and called. Three out of the four people I spoke to were completely incompetent - I doubt they even had a GED! I finally figured out on my own that the previous owners of my condo had auto bill pay set up for their cable internet (also through Comcast), and when they moved out, Comcast never disconnected their credit card from the account. Comcast, being the lazy idiots that they are, never closed out that account, and just put my name as the only person ever on the account even though I didn't live here for the first two years! So I guess the previous residents were unknowingly paying for my bill for the first 5 months. They finally complained, and then now there are all these chargebacks WITH a late charge. Anyway, while I kept calling Comcast, they were "supposed to investigate" my issue w/a supervisor. Of course, the lazy morons never called me back, and so they just disconnected my high definittion service! I finally went in person to a payment center to see if I could get it resolved, and this woman was a piece of work. She made it seem like I was taking advantage of the previous residents by having them pay my bill. Are you serious? What a b*tch! I didn't even know that anyone was paying for my bill. I just thought it got lost in all the paperwork. I have no problem paying for the monthly services. She said I should pay the previous residents back even though Comcast already credited them back for those charges. (Why would I give money to the previous residents when they took so long to figure this out on their end AND they're already reimbursed by Comcast?!) This is why I am now getting all these late charges! It's Comcast's fault for charging and billing the wrong party! In order to get it reactivated, I have to pay a $30 reconnection! Are you serious? I get disconnected b/c they are too lazy to close out the old account, too lazy to set up a new account for me, too lazy to figure out this problem, too lazy to contact me when they said they would. Gosh, I am so frustrated. I'm just glad that in the end it's not that expensive. I am just going to ship the ugly, antiquated cable box back to them on their dime. Let this serve as a warning - if you are in search of cable services - get a satellite and avoid comcast like the plague! Ok I'm off my soapbox now.