but the zipper head on the inside pocket came off two times! There is a gap were the zipper head slips out of and comes off. Shoptwigs says I can send back to get repaired or send back for a full refund but they won't compensate me for shipping or if I decide to keep the bag and live without the zipperhead. Due to the fact that it was 50% off the original price. Is that fair? I really love the bag, it is something I could live with but it's not fair in that there are people who got the same bag without any flaws at the same sale price. Does that make sense?? I'd love some input on what you would do in this situation.