I believe I got a fake item, how to file a claim?

  1. Should I file it through eBay or paypal?

    From my memory, eBay used to have some sort of cover?

    Or should i file a claim through paypal?

    Pls advise.
  2. I would file with paypal. I am not sure if eBay still offers any additional coverage now that they own paypal. I think they only have where you can file a dispute and communicate with the seller.
  3. file with paypal...
  4. PayPal for sure! If Seller doesn't respond in a timely manner (3-5 days max) I would escalate to claim.
  5. I would think that you should first be positive that you've received a counterfeit item before you begin any process. Can you take the bag somewhere and have it verified that it is indeed a fake? The next step, in my opinion, would be to confront the seller if it is a fake.