About one month ago I went into the Sydney LV boutique to enquire about the Heart Purse and the sales assistant who served me there informed me that I would have to put my name down on a list since they wouldn't be receiving any until 'around Valentine's Day'. As she was adding my name, she cheerfully observed that since there were only a few other people who had put their names down, it was highly likely I would receive mine and she advised me that as soon as they called me, I should pick it up asap since they couldn't hold it for long. I was expecting their call over the weekend since I knew from reading other people's posts that there was a VIP event unveiling all the Valentine's day items on Saturday night (I actually did not receive an invite myself as I haven't purchased any items in Australia for quite some time). But the weekend came and went with no phone call and so since i was in the city yesterday, I dropped in to enquire about it. When I asked about the item, the unbelievably rude sales assistant just pointed at the MC on display but when I told him that I had actually put my name down for the Pomme D'Amour, he said to me 'We had a VIP event so it's all sold out'. I can't believe it! What exactly is the point of putting your name down on a list then??? I may not be one of their VIP but I am still a paying customer but it seems that that means absolutley nothing to them.