I've decided, I am no longer shopping/ordering handbags from Neiman Marcus. Please bear with me...it's a long rant. Earlier this month, I started looking around to buy my yearly, beginning of the year handbag. I decided to buy a MJ Stam hobo, but my local Neiman's did not have it in stock, and the SA found it in Chicago so it was sent to me. When I got it, the interior of the Hobo Stam was stained with little black spots. It was clearly a USED return. So, I decided that the MJ Stam line was not for me (I've had some trouble with Stams in general which I have vented about in the MJ subforum) and returned it. Next, I decided to invest in a BV woven hobo. It's a bag that I've always admired, but never got around to buying, so I decided that it was time. Again, my local NM's did not have the bag in stock so it was ordered for me. When it arrived, the mirror that comes with the bag was missing, so I called the Tampa store (where the bag came from) and spoke with a really rude SA who hung up on me. I called back only to be disconnected again. At that point, I called my local NM's and an SA there found a mirror for me. After that drama, I thought all was behind me. I took my BV out for a short spin, being super excited about my bag woes coming to an end. When I got home that evening, I noticed a strip of leather on the bags "fraying" at the ends...noticeably fraying. I took it to the SA who helped me and she was also concerned with the condition of the bag and suggested that return it for another one. I'm the type of person that when something goes wrong, I tend not to try it again, so I gave up on the BV (for now...I think maybe in a while, I'll revisit it). Now, people might be wondering why I continue to stick with Neiman's for this ordeal....I have a huge amount of credit from them, so I feel like I have to BUY from them. In hindsight, I should have asked them to just send me a check. So, the other night, I saw this on the website: It's a Ferragamo and I thought it looked really wonderful, resembling my AC city tote. The leather looks really luscious and the color is amazing. So, I took the plunge and ordered it. Well, I got it this morning and guess what? The detachable shoulder strap is missing! I called NM.com and the rep said that she would overnight the strap to me. She tried to tell me that on their internal description, there is no mention of the strap. I read her the exact listing, which states that it comes with a detachable shoulder strap, and told her that even the picture shows a strap with the bag. I am crossing my fingers that the strap will be here tomorrow. I've decided, after this strap issue gets resolved, I'm done with Neiman Marcus. That's it. Thanks for letting me vent.