Mod ~ please make this a sticky!!! This is what we do: We look at the styles on the Ignes web site under "handbags" and may also chat with Ignacio (one of Ignes two co-owners) by clicking on the Chat icon if he is available. We look at the various threads within our sub-forum ~ to see bags, color combos, leathers, suede linings, modeling pics, etc. We view leathers here: http://forum.purseblog.com/ignes-reference-color/ignes-leathers-swatches-pics-only-357424.html We view lining options here: http://forum.purseblog.com/ignes-reference-color/ignes-lining-options-pics-only-359807.html We chat with each other about what we want in our own bags to bounce ideas off each other Once we get a good idea of what we want to do, we contact Ignacio by email and tell him what we're thinking of ordering. We make sure to inform him that we are tPF members (including screen name) and request our 1st-Time Buyer Incentive for tPF members. We work directly with Ignacio to design/customize our bag.