I bought an item on 2/13 with BIN and paid promptly. The tracking showed that it was shipped out and sorted through a USPS processing facility the same day via USPS Priority Mail. That's the last of the tracking by USPS. When nothing had shown up by 2/20, I emailed the seller. She told me to give it another day due to the holiday weekend and if nothing showed up, she would follow up with USPS. I've had to send her more emails asking for updates. Each time, she responds with something like, 'oh, I'll check on it today.' Finally, I sent her an email yesterday saying I would give it until 2/27 (14 days after payment was made), before I open a case with eBay. Her response today is as follows: "If you file a case with eBay, it will count against me as a seller. I am doing everything possible to resolve this. Also, the jacket is not lost - it will either end up getting delivered to you or returned back to me - and if it doesn't in the next couple of weeks, you will get a refund. I know it is really frustrating having to wait but this is not my fault either. I appreciate your patience." I've never had this happen to me, but it does seem that the package is lost at this point (maybe not forever, but definitely right now). Even if it does show up weeks from now, should she be allowed to keep my money during this time? Also, I feel like I've had to practically harass her to get updates, as it really has not been forthcoming. I don't want to be a PITA buyer, so would appreciate some advice from you all. TIA.