I bought a pair of Uggs a few months ago from Zappos and after wearing them a few months one boot has a hole in the toe. I really want my money back or a new pair of boots. I'm not sure if I should try to get a refund from Zappos. Also, I noticed in general the quality doesn't appear to be as good on the new boots as the old. I wonder if anyone else has noticed this. I have another older pair of Uggs that I've had for years and they are still in great shape. I only replaced the original pair because the light color got so dirty not because there was anything wrong with the boots. Now I switched back to wearing the old pair because the new pair has a big old hole! Should I complain and try for a refund or should I just suck it up? Uggs are so comfy and I don't want to have to find another style of cold weather boot. I think boots should be good for at least a season if not more. At the same time I don't want to be a difficult customer. eta: I know compared to many other shoes $100 is not a lot but it still kind of chaps my hide that these boots didn't even last the season. And $100 is still a lot of money!