HH Mercer Satchel question...

  1. I received my HH Mercer Satchel in Luggage, but noticed that one of the straps underneath the bag is quite a bit longer than the other one, causing it to hang down lower. Is this normal? Should I call HH about it? TIA!
     
  2. I don't think that's normal. The underneath straps on my Mercer Satchel are even, they hand down the same length.