I have a question for the other hermes owners out there. Does Hermes charge for minor repairs on their bags? I know there is a sizeable fee to get the spa treatment and have one reconditioned but I am wondering about small repairs. one of the shoulder strap clasps on my kelly has broke, one of the tiny tiny screws that hold the clasp together is gone, I dont use the strap very often so if it is gonna cost a tremendous amount for a repair then I am not going to bother but if it is complimentary then I will certainly have it repaired. I called the troy boutique earlier but the salesperson that answered said she really didnt know since they dont do in house repairs and ask if I could call back monday afternoon and speak to someone else but I figure if anyone would know that someone here probably would.