Okay I'll be the one to stumble and blurt it out.
I feel, (I feel I should have an atty check my statement over first!) that Hermes returned it because it isn't a bag made by Hermes. It took that length of time because it was shipped to FSH and with the travel time and back log, the wait sounds about right.
Hugs to the owner and I hope she gets this sorted out as it is an awful situation.
Why didnt they tell her that then?