I recently purchased a Mulberry bag on eBay. The seller stated it was in great condition, although the postman's lock had a few scratches and to refer to the pictures for further detail. The pictures clearly showed the back of the lock as having scratches but the front of the lock had none. Now, when I received the bag the front of the lock has many scratches/chips (I.e. the metallic coating has come off). There are dark marks all over the back of the bag (possibly colour transfer from jeans?) and the sides have been stretched out where it has been used as a messenger bag and possibly overloaded. None of this was mentioned in the listing and the bag generally is in far from "great condition". I contacted the seller who told me to open a dispute - which I did, with Paypal. This has now been escalated to a claim. I received an email from Paypal on 3 August, instructing me I need to get a letter from an unbiased third party confirming the condition of the bag and that it is SNAD etc. I've called around all the local places I can think that might offer this service - cobblers, bag shops, a leather bag repair shop and no-one is willing to provide this type of letter I wonder if anyone has had a similar experience and can advise me where I might find someone to assess the bag? I only have until 13th August to do so and am very worried I won't be able to find someone in time. I sent some pictures to Paypal which clearly shows the difference in condition from the listing and the actual bag but they say they can't accept photos as evidence! I thought Paypal were meant to protect buyers in circumstances like this with dishonest sellers. Unfortunately I didn't pay on credit card so cannot file a chargeback. I've lost all faith in the eBay/PayPal system now - any help or advice on how to proceed would be greatly appreciated.