I finally got credited for my Dorca flap bag that was defective. It seems the company withheld a delivery charge in my refund. The bag was DEFECTIVE! Not only that, but they had told me they would also reimburse me for the return delivery (which of course they haven't) SHould I file another claim with my bank or just chalk it up to "live and let live"? They have yet to respond to my email querys!