Hi Everyone! I'm posting on behalf of a friend who purchased a black,embossed Kooba Sienna from bluefly a few months ago. She wears this bag daily and the whip-stitched handles are starting to unravel. Has anyone seen or dealt with this before? My first suggestion was that she contact Kooba for repair, but I thought maybe I may have missed any posts on this in the search... Thanks in advance, gals!