So as some of you may remember, I sent a woman an item First Class Recorded delivery the same day she paid for the item (7th Sep). This means I had some tracking info. Anyway, it is returned to sender because "the address didn't exist". I receive the item back a week later, and confirm the address with seller. She asks me to resend it without any tracking info as she's not going to be able to sign for it... I do that last week and now she says she hasn't received it and has applied for an Item not Received thingy. I dont think I should have to refund her fully. How do I go about this with paypal and the claim?