HELP ME! ive never had any problems but i sent out a coach solid perfume like 14 days ago and its not there, i got delivery confirmation and full insurance but i dont know what to do cause ive never had something not arrive!!!!!!!!! how do i file this insurance thing? do i just give her the $ back if its going to be a long process and if it shows up ask her to send it back or what? all the tracking # is saying is when it left me, the date and time with no other info i dont blame her for being annoyed i would be too and i have no idea what to do!!!!!! HELP PLEASE Its only like $45 -50 its not a huge amt of $ to give back but i just dont want to do it wrong and loose the $ and the item (or insurance claim or whatever!) thanks!