Hi Ladies I need help. So this come after I have been complaining about the USPS for months. Okay, so I sold a pair of Loeffler Randall pumps to a winning bidder in Maryland on Dec. 3rd. I sent the package on December 4th priority with delivery confirmation. Last week the buyer contacted me to tell me that the package had never arrived. I checked the tracking #'s and the only info available was that the item had been processed in Springfield MA on 12/4. I asked the buyer to hang tight while I checked things out. I also sent a copy of herconfirmed paypal address to make sure it was still correct. My buyer told me that her zip was different by 1 number but that she still always got her mail. Okay. . .WTF? I have the USPS looking into it right now, but what should I do? She wants a refund right now. I don't know what to do since she gave me an incorrect address that was somehow confirmed. Do have any legs to stand on? Should I refund in full? Help! TIA for any help you can offer!