I sold a M by MJ bag on eBay last week. The buyer was really nice, everything went smoothly. Today I got an email explaining that the bag, which is brand new, has a red line on the tag that is attached to it and a white spoltch on the bag itself. The bag is a PVC MJ for PanAm weekender that retails for about $60, it's not the fanciest of bags. I bought three one for myself and a friend and one for eBay. I glanced over the bag and didn't see anything like she is describing, but I could of missed it. The bag however, was still all wrapped in tissue paper and inside a plastic dustbag. The buyer would like to return the bag, which I undestand, but I did not list any return policy on my listing because I tend to not accept them (Bait and switch, buyers remorse, high return shipping fees, etc). I cannot return this bag to the store and don't know if I believe the marks were there. Should I :: a. Let her return it and take the loss? b. Offer to give her a 20% discount and keep the bag. c. Offer to exchange it for the bag I kept for myself which is also still brand new and wrapped up with definately, absolutely no marks on it? Any input would be appreciated.