I called an SA at NM in Troy, MI to find a black weekender for me. She was able to find the last one in San Francisco. I wasn't in a rush so I just had her ground ship it to me. She said she would call me with the tracking number later that week, but never did. I tried calling back, but she said she couldn't find it in the system yet, and to call again tomorrow. Well, my DH and I went on holiday for about a week, and when we came back the package had arrived. Yay!! My very first bbag!! I ripped it open only to find a pewter looking tote bag, which looked like a free gift and a couple tubes of antiage cream. I almost wanted to cry. The receipt was in the box, and they sent me someone else's order. The SA in Troy already sent me the receipt separately, so whoever received my purse has no idea who it should go to. I didn't receive any calls while on holiday, which is the scary part. Because you would think if someone received another person's order, they would call NM right away. But my guess is that they are going to keep it and probably just say that they never received it. I've called the NM in Troy, and the SA who handled the transfer isn't here today, but they said a manager would call me back today. I hate waiting. Has this happened to anyone? I'm hoping that there's a happy ending to my sad story.