On my second ever listing on eBay, I encountered something strange.
After completion of my auction, I promptly invoiced the winner. By the next morning I had received a message from eBay that the transaction had been cancelled due to someone bidding without the account owner's authorization. Didn't even specify whether the unauthorized bidding was on the winner's account.
Meanwhile, they completely zapped my listing out of existence, as though it never happened. I have to recreate the listing from scratch. No access even to bidding histories to make a second chance offer. Inconvenient....
What's strikes me as particularly odd is that I wasn't even consulted or notified before the transaction was unceremoniously cancelled. Shouldn't eBay's investigation into the matter involve my input? What If I'd been contacted by the fraudulent bidder and had usable information to offer (I was contacted by 3 potential bidders during the auction)? What if this whole thing was nothing more than buyer's/bidder's remorse? What if this same bidder bids on my item again in the future and I don't know who it is? So many what ifs, but I was entirely excluded from the "investigation" process and will never have answers. I'm at a disadvantage.
Is this normal protocol? Please let me know your thoughts.
After completion of my auction, I promptly invoiced the winner. By the next morning I had received a message from eBay that the transaction had been cancelled due to someone bidding without the account owner's authorization. Didn't even specify whether the unauthorized bidding was on the winner's account.
Meanwhile, they completely zapped my listing out of existence, as though it never happened. I have to recreate the listing from scratch. No access even to bidding histories to make a second chance offer. Inconvenient....
What's strikes me as particularly odd is that I wasn't even consulted or notified before the transaction was unceremoniously cancelled. Shouldn't eBay's investigation into the matter involve my input? What If I'd been contacted by the fraudulent bidder and had usable information to offer (I was contacted by 3 potential bidders during the auction)? What if this whole thing was nothing more than buyer's/bidder's remorse? What if this same bidder bids on my item again in the future and I don't know who it is? So many what ifs, but I was entirely excluded from the "investigation" process and will never have answers. I'm at a disadvantage.
Is this normal protocol? Please let me know your thoughts.