Hi I bought a pink Ledbury off eBay which is adorably cute. When I received it, however, it was quite dirty. I have used some of my Radley leather polish and it has come up nicely. The only other thing that's a little worn is the front brass disc. I have emailed Mulberry and they have said for £20 they will change it, which I think is really reasonable. They have given me the address etc...... However, does it take a long time to do and how do I pay for it etc, will they ring me and I pay for it over the phone or will they invoice me. I would send it Special delivery but do they return it Special? Any advice would be much appreciated.