Dear All, I thought it would be helpful to hermes users to share our horror storries of what happens to an hermes bag when they are not properly loved. I have heard horror storries myself about people who have overloaded their kelly bags to the point that they have broken the closure toggle in half. I called claude to ask if this was true. He said yes, it happens, he has replaced hardware for people who have dropped their bags - even run over them with cars. I have often wondered when people send in their bags to claude for fixing - exactly what has happened? Can anyone share any horror storries???