I got a call from the German customs office that my bracelet is back from LV and is indeed an original item. (Now if they will just hurry up & give me back my luggage tag!) The customs office apologized for saying it was fake before. Since I never dealt w/ LV directly, that's probably the best I can hope for. Oh well. So I went to pick it up about 2 hrs ago, and have been scratching my head since, lol. How the heck do you open the clasp? I feel so silly because after waiting for it all this time, I still can't wear it, lol. Help!