I just got my louis vuitton vintage bologne back from the Louis Vuitton store by mail. It took about 4 months for it to return. When I mailed my Vuitton, I specifically wrote a letter detailing every repair (I had several bags that were repaired earlier and I picked up). I discussed it also on the phone with the manager. I asked for only 2 of the patches to be replaced since one had holes in it and the other was just making me nervous because of its state. I also asked for the zipper to be replaced and most especially, the lining to be replaced because little fragments were ending up all over my stuff (like horribly). The person reminded me that it would look off if I only got 2 patches done insteadd of 4, but I said thats all I want (I planned to pseudo tan them when I got back) because with the lining issue, it was going to be expensive to do all 4. Well I got it back today and happily the zipper was repaired. However, the lining was not replaced at all and I was charged for and they did 4 patches to be replaced. I call it a happy accident because it does look better. However this makes me uneasy because I have been infatuated with Vuitton for a about a year now and this is a 5th case of bad customer service I have recieved. I still love you Vuitton! I just wish with the price increases, they got more right. Just wanted to share that even writing a letter +talking with manager doesn't ensure perfect repair.