so i posted not too long ago about a terrible in person shopping experience at hte yorkdale holts location. so now, i've found my HG SA's, Mikka at the 1866# is awsome!!! she will go through any length to locate the bag you want, and Louis at the seattle boutique ( he is actually the shoe dept. manager) is super awsome as well. So, now I have 3 items, possibly 4 coming my way. I will post pix after they arrive, but it will take a couple months.