Great customer service @ Coccinelle!

  1. For Christmas I bought this bag for my mum from yoox.it, but 2 weeks ago she lost the small charm because the button it was secured to got opened. So I emailed them asking for a new charm, and today it was in my mailbox! :yahoo: And this service was absolutely free!

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  2. Love reading about great customer service! Thanks for sharing.
     
  3. Good to know that there are companies out there that really care about their customers.