With all the rant threads about the poor customer service I've seen on these boards this week, I thought I would share a good customer service story I had with Nordstrom today. Placed an order with Nordstrom and wanted to get it that week so I chose the 2 day shipping option. I was supposed to get it Wednesday and was excited when the tracking said "With Deliver Courrier". Then at 5PM the deliver courrier still didn't come so I checked again and it said "Rescheduled Delivery". I called DHL to find out why and was told they were short handed and couldn't deliver all their packages on time. This is not my first time having issues with DHL. About 50% of my orders that are shipped with DHL are not delivered on time or are delivered to the wrong address. I wasn't mad at Nordstrom, but with all the issues I've been having I thought it might be good if I could avoid DHL for the future with any merchant. So I went on Nordstrom chat to find out if they use any other carriers and which shipping options lead to those carriers. The CS asked why I wanted to know if I had a problem with DHL. I told her I've been having issues with DHL and they didn't deliver my last package on time. The CS refunded ALL of my shipping charges without asking. I thought Nordstrom went above what they needed to since this wasn't their fault (they did sent it 2 day shipping) and they weren't asked to refund shipping.