Hi all,
Okay, just have to vent.
Last week, I was lucky enough to find a medium chocolate sig Ergo hobo for myself at a local department store. JAX and the local boutiques were out of them when I called. After seeing my new bag, my mom decided she wanted one too since it was a great deal at $188. One boutique called and said they had located one at another store and could ship it to me. Great! Now mom can have that bag! I stopped at the boutique, ordered the bag and requested that it be shipped to my home without a signature requirement.
Upon receiving the e-mail shipment confirmation, the SA had ordered the wrong size. I was frustrated, but called and she easily ordered the correct one. So now, I just had to return the incorrect order once received. Not too bad. Well, the incorrect order was shipped 'direct signature required' so I physically had to go to my FedEx facility over my lunch break to get the bag. Not only was it the wrong size, but it was khaki/plum instead of brown/mahoghany. I immediately returned it to the closest boutique (not the one I originally ordered from) and surprise! they had the bag I wanted sitting on the shelf. I was afraid that my other shipment would also be incorrect so I bought it and figured I could return it if necessary. Well, it's a good thing I bought it b/c the bag that was sent was khaki/mahogany even though all of the paperwork in the box said brown/mahogany. So I called the store where the orders were placed and explained how frustrated I was with the wrong shipments, having to go to FedEx and the boutiques to return. I basically got an 'Oh, I'm sorry, at least you have your bag though.' The only reason that I have my bag is that I randomly found it on my own and purchased it!
This aggravation and running around was so unnecessary! Plus, this is the same boutique where I had placed an order for the holidays and that order vanished into thin air. Luckily I was able to find that bag elsewhere.
Sorry for the long post, just had to get that out. I feel better now!
Okay, just have to vent.
Last week, I was lucky enough to find a medium chocolate sig Ergo hobo for myself at a local department store. JAX and the local boutiques were out of them when I called. After seeing my new bag, my mom decided she wanted one too since it was a great deal at $188. One boutique called and said they had located one at another store and could ship it to me. Great! Now mom can have that bag! I stopped at the boutique, ordered the bag and requested that it be shipped to my home without a signature requirement.
Upon receiving the e-mail shipment confirmation, the SA had ordered the wrong size. I was frustrated, but called and she easily ordered the correct one. So now, I just had to return the incorrect order once received. Not too bad. Well, the incorrect order was shipped 'direct signature required' so I physically had to go to my FedEx facility over my lunch break to get the bag. Not only was it the wrong size, but it was khaki/plum instead of brown/mahoghany. I immediately returned it to the closest boutique (not the one I originally ordered from) and surprise! they had the bag I wanted sitting on the shelf. I was afraid that my other shipment would also be incorrect so I bought it and figured I could return it if necessary. Well, it's a good thing I bought it b/c the bag that was sent was khaki/mahogany even though all of the paperwork in the box said brown/mahogany. So I called the store where the orders were placed and explained how frustrated I was with the wrong shipments, having to go to FedEx and the boutiques to return. I basically got an 'Oh, I'm sorry, at least you have your bag though.' The only reason that I have my bag is that I randomly found it on my own and purchased it!
This aggravation and running around was so unnecessary! Plus, this is the same boutique where I had placed an order for the holidays and that order vanished into thin air. Luckily I was able to find that bag elsewhere.
Sorry for the long post, just had to get that out. I feel better now!
It's so frustrating when one of your favorite brands seems so disorganized. When a company has great, high-quality products, you expect the service to be the same. I've read a few other threads on here from people who had problems with orders & shipment, too. I hope your & your mom's bags are gorgeous though & worth the aggravation - just think of all you went through to get them! true love for 
