Fixing my D & B

  1. My mother bought me a really nice D & B bag from Macy's about 6 years ago or so. A couple of years ago somehow the leather tag that pulls the zipper came off :cry: . I have been trying to find out where I could get this fixed. Anyone know who I should ask?

    It's a really nice bag so I'll either keep it or sell it, but I would like to have it fixed first.
  2. Go to the page and go to the live chat link at the bottom of the page. Then you can talk to a rep live and they would possibly help.
  3. i KNOW there's a site that you can send it to... if i come across it i'll post it here!
  4. wow that didn't take long, i think this would be the place!
  5. Send it in to Dooney. They evaluate it and then tell you whether they can fix it or will give you credit towards a new bag.
  6. Yes, they do that. But I'd suggest talking to a Customer Service person first to see where to send it etc.
  7. Thank you very much for the help. I appreciate it. Hopefully everything will work out.
  8. The information on where to send it is right on the website:

    "3. How does the Repair/Replacement program work?</B>
    Repairs: After the initial year covered by our guarantee, we will gladly repair any Dooney & Bourke bag or accessory that has become damaged or worn. Repair costs vary, depending on the condition of the item, but will not exceed half of the current retail price for that particular style. Once we receive an item for repair, we will inspect the item, advise you of repair costs (via mail, allow 1-2 weeks) and request your approval before any repair work takes place. If your bag or accessory is beyond repair or if repair costs exceed half of the current retail price you will be eligible for a replacement.

    Replacements: If an item is beyond repair, or if the repair costs exceed half of the current retail price, you have the option of having it replaced. You will be offered credit for half the current retail price of that item to apply toward a replacement item of equal or greater value. We will try to accommodate all replacement requests to your full satisfaction, however, it is not our policy to replace an item from a specific collection with another item from one of the following collections/styles: watches, coats, sweaters, scarves, hats, gloves and shoes, Internet specials and the new IT collection. Please note: The original item will not be returned to you. Once you have authorized a replacement, this item will be destroyed.

    Processing: To repair or replace an item please return it to our factory with your name, address, and phone number (day and evening) via insured mail or UPS. Be sure to include a description of the repair / replacement needed. Allow 1-2 weeks for a written response and 4-6 weeks time for your requested repair and / or replacement.

    [FONT=Arial,Geneva,Helvetica]Dooney & Bourke, Inc.
    Att: Return Department
    1 Regent Street
    E. Norwalk, CT / 06855
    If you have any questions please contact our customer service department."[/FONT]
  9. Just an FYI - Dooney is taking FORVER for repairs. I just got my strap back today that I sent in the beginning of Feb. All it needed was a rivet.