I won't go into major detail about my recent string of BAD customer service from Balny, but I just received the best customer service today from Kim!!! I have never worked with her before, but today she made buying a bag simple, yes, SIMPLE and EASY!!!! Many of us have had bad service lately, so I thought you all would appreciate this good news! What did I order? SGH VIolet Brief!!! I am so excited. I'll post pics when it arrives!