I got as a gift a bag that has a Factory Store tag on it. It's a bubblegum pink leather Soho Pocket Flap purse, and I looooovvve it EXCEPT: it has two slashes in the leather of the strap - one through one of the leather cuffs, and one between the belt-buckle-holes at the end of the strap. (Don't know if that made any sense.... but here's a picture: I didn't take a picture of the other one. Since it still has the factory tags on it, though I have no gift receipt, can I possibly take this back to a Factory Store for merch credit or something? I actually really like this purse, but the slashes just kind of kill it for me. What do you think?