Feedback Dropbox

Experiencing strange login behavior?

Vlad Posted By Vlad Posted Feb 12, 2010

Thread Status:
Not open for further replies.
  1. #1 Feb 12, 2010
    Last edited: Apr 21, 2010
    UPDATE:

    I have narrowed down what caused the issues with logins and this should now be resolved. The only thing that you may need to do is to once clear your browser cache and you should be good to go!





    We have had several occasions in the past few weeks where users experience the inability to sign into TPF because their credentials are not being accepted. There is some browser maintenance that can help with this issue.

    STEP 1:

    Clear your browser's cookies and cache and restart your browser.


    In Firefox, you simply go to Tools - Clear Recent History - set Time Range to "Everything" and select "Cookies" and "Cache".


    For Microsoft Internet Explorer (IE)

    1. Open IE and click on the "Tools" menu.
    2. Select "Internet Options."
    3. Click on the "General" tab if it isn't selected already.
    4. Under the heading "Temporary Internet files," click on "Delete Cookies..."
    5. Click "OK" for the "Delete all cookies in the Temporary Internet Files folder?" prompt.
    6. Click "OK" to exit.

    Note: Remember to restart your browser after clearing cache and cookies. Try it several times for good measure.

    STEP 2:

    Make sure that you run regular updates and keep your browser updated to the latest version. Run Windows Update or Mac Software Update frequently, or check your alternative browsers for new versions.

    STEP 3:

    Please keep your Adobe Flash player updated to the latest version. You can download it here.



    Should this not help, please let me know your operating system (Windows XP, Vista, 7, MacOSX, etc.) and your current browser (Internet Explorer 6/7/8, Firefox, Chrome, Safari, etc.) so I can try to help.
     
  2. i haven't had either of the problems listed above; however, once logged in it seems i keep getting logged out when i navigate to a new thread or try to post anything.

    i tried clearing cookies and even deleting my browsing history entirely & restarting IE, but it's still happening . . . am i doing something wrong, perhaps?

    TIA! (^(oo)^)v
     
  3. I just experienced this today but wanted to add instructions for a mac - clearing history and cache didn't work. I had to reset Safari:

    Safari>Reset Safari>at least empty the cache and clear all cookies.


    I unchecked remove all website icons and remove saved passwords but left everything else checked to be reset (cache, cookies, etc).

    Now I'm in!!! :yahoo:
     
  4. Thanks for the info. I am currently dealing w/ this and I didn't know what was going on!
     
  5. I keep having to log in each time I open my browser?
     
  6. this happens to me too. what's going on?
     
  7. tPF can't seem to remember me. i have to log in everytime i go to tPF. something wrong with the cookies?
     
  8. I am still getting logged out too. Im using firefox.
     
  9. For those with issues, which browsers and operating systems do you work with?
     
  10. I'm having the same problem. It won't "remember me" and I have to keep logging in.

    I'm on IE, the newest version (whatever # that is).
     
  11. Same problem here...

    IE8, Windows 7 64-bit OS
     
  12. windows xp, firefox 3.5.7.
    I scanned the system so no viruses.
     
  13. I am using firefox and Vlad's suggestions worked thank goodness! I don't care if I have to log in every time I visit, just so I can log on!
     
  14. This is definitely not virus related, rather some strange cookie business.

    I made some changes, can you please let me know if the behavior still persists?
     
  15. Yeah! Closed the browser and re-opened and I was remembered!!! :yahoo:

    Thanks Vlad!
     
Thread Status:
Not open for further replies.